Sunday, June 09, 2013

MILE HIGH BOWL

We were able to get a very favorable C-class fare on Lufthansa (LH) for my reunion in Boston, and subsequently to visit Munich & Berlin on the way home.  The routing was Hong Kong - Frankfurt - Boston - Munich - Berlin - Munich - Hong Kong.  LH just recently reconstituted and refurbished an old Boeing 747 for the Hong Kong - Frankfurt sector.  Seats become 180-degree flat beds, verses their time honored signature slanted seats. We were on that evening flight to Frankfurt and it was wonderful, including a toilet with a mile high view.

All in all LH has impressed us immensely this time.  Not only did it live up to its classic Germanic timeliness, the meals were very presentable and very edible.  Above all the service attitude of the cabin crew was most commendable, exceeding all our expectations. The notion that Asian airlines understand service better was thrown out of the window, without question.  LH, in my view, has taken a page from the Asian manual of in-flight hospitality and redefined it the German way which obviously works. That 'other airline' I no longer fly with has a lot to look up to. Alternatives have opened my eyes since I unshackled myself from years of belonging to a misnamed 'loyalty program' which, at bottom, is really a one-way street that offers loyal customers precious little.  Talking about learning new things as one gets older, here is a prime example.            

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